Welcome readers to my summer internship blog! This summer I am working at a small tech startup called MyClean. This company fits well into a niche market: they provide a high quality cleaning service that customers can book online. The cleaners are insured, so customers don’t have to worry about theft or injury, and the service is hassle free. So far the business has expanded to the point where there are usually at least sixty appointments per day. In just two short years, the company is already experiencing a profit. With 25 cleaners currently on staff and more being hired every day, MyClean is preparing for major growth. But in the office, it’s just the CEO, the technology guy, one of the founders, the VP of Operations, the Head of Client Relations, and me. The six of us run this company for the summer.
The CEO, Mike Scharf, takes on a huge role as the head of a growing company with minimal upper level staff. He’s in charge of the company’s financial future and therefore must act as the CFO as well, managing MyClean’s books and making sure that our incoming cash flow is always greater than what we send out the door. He manages all of the other employees in the office, making the final say on issues ranging from improving the website to offering Yelp discounts. His most active job is securing large accounts; whenever a commercial or large residential location wants MyClean to bid on cleaning their property, Mike goes out and meets with them personally. Later in the summer I will be going with Mike to a few of these meetings. Finally, because this is a small company, when Mike is in the office, he answers the phones just like any of us when we’re busy or not there. In this environment, there is no job too small for anyone in the office.
The technology guy, the founder who comes to the office, the VP of Operations, and the Head of Client Relations all have much more focused roles. Justin, the tech guy, works continuously to upgrade our website and make our software more effective. The founder spends most of his time Kenny, our VP of Operations is in charge of hiring and firing cleaners and making sure that those who work for us are as thorough as possible. Danielle, our Head of Client Relations, is in charge of all smaller quotes, answers any questions that potential and current customers have, makes sure that all client complaints are dealt with properly.
That leaves me, the intern, with lots of room to take hold of major projects and run with them. While I was brought on to run the advertising and marketing campaign for the summer, this responsibility takes up only a small part of my time since most of our new business comes in through referrals or online reviews. I have also taken on the job of organizing the schedule of cleaners every day, a project that is essentially a huge puzzle; certain clients request certain cleaners, certain cleaners are allergic to pets, and all cleaners need at least a half hour between appointments for transportation, but we have only a certain number of cleaner-hours in the day for a fairly large number of clients that need to be serviced.
I have taken on a number of other jobs, big and small, and will continue to work on challenging assignments and seek out new opportunities to expand my skill set. Throughout the rest of the summer I will be updating this blog with specifics and stories about my internship, so keep a lookout for new posts. I’d also like to thank Dickinson for providing me with a substantial grant that has subsidized the cost of interning in New York City. If not for the grant, I would be back in San Francisco without an internship, so I appreciate this opportunity.