Dickinson College Humanities Program in Norwich

Today Sarah and Alli ventured into the Cabinet War Rooms and the Churchill Museum. From remarks from our classmates, we thought it would be a quick trip through, but it most certainly was not! The museum was packed full of video footage, interactive exhibits, artifacts, and sheer information. For us to fully read and thoroughly explore the place, it probably would have taken us about 3 hours. Since it was the most interactive and technology-based of all the museums we had gone to in London, we would like to further discuss the use of these ideas.

Both of us have worked with museums and exhibits this summer, so neither of us can help it but to look at exhibits with a more critical eye. The Churchill Museum, only just recently opened in February 2005, relies on its “cutting-edge technology and multimedia displays” to bring Churchill’s story to life. The displays include a 15 metre-long interactive lifeline that, by sliding your fingertips along a strip, you can access information from every year of Churchill’s life.We felt the most effective interactive display was a touch-screen poll that initally asked the guest’s opinion on a certain aspect of Churchill’s life, such as “Do you think Churchill was a good wartime leader?” You were then offered more information on your topic and then reasked the question to see if your opinion changed.

We then thought about the importance of technology in museums and what it has added to the visitor experience. Technology has improved museum exhibitions in many ways: visitors can access historical documents, watch video footage, play “educational games” to learn information, and the museum is able to house much more materials through databases than they could before. It also allows visitors to choose whether they would like to view more information or “do research” or they can decide to move on. In this way, the experience is much more “tailor-made” for the visitor, allowing them to explore their own interests.T

The use of technology comes at a price. First of all, many museums do not even have the funding to afford such displays set up, even though it would benefit them greatly. Many museums, whether they are being rennovated or newly opened, are almost expected to have some sort of technology involved. Also, as we all know too well, the use of technology often comes with glitches and is susceptible to malfunctioning. The 15 metre interactive timeline was a great idea, but we could not really figure out how to use it! For two 20 year-olds who grew up using technology, we can’t even imagine older folks trying to figure out some of these displays.

Overall the technology benefitted our experiences in the Churchill Museum. We noticed most of the visitors engaged with the interactive media and we learned a whole lot more than we expected to. However, museums need to carefully evaluate their reliance on technology-based exhibits. The ideal exhibit would be a balance of both the traditional artifact-based model with some elements of technology to enhance the objects and the concepts presented.