Dickinson College Humanities Program in Norwich

My second shift at Bishopbridge on Friday, the fifth of February, was a bit more hands on than the first.  In this shift, I was meant to shadow a senior staff member named Mark.  I got a very accurate look into what working at the hostel is like, and how fantastic the staff has to be at multitasking.  Because two members were evicted from the shelter (one for violence towards other residents, and I never found out the reason for the other), two beds were vacant.  Since space at Bishopbridge is a bit limited and much sought after, two new people were already lined up and in the process of settling in.

The procedures and protocol surrounding new residents were very interesting to observe.  I sat in on an interview for one new person as Mark asked him a variety of questions about his background, including his past accommodations, reasons for leaving, past work, mental health history, drug/alcohol history, and many others.  This man presented himself in a very positive way.  Thus, curious, I asked if people are normally honest in these interviews or whether they present themselves well to obtain a bed and then gradually share their addictions or other issues.  I was told that generally, people are truthful although they have had people who lied and created major problems in the end.

Many of the questions involved the man’s financial history.  He said that yes, he was good at handling his finances and yes, he was able to budget his paychecks.  I was told that this is a somewhat normal response, so I wondered how people became homeless if they were indeed so good at handling money.  Supposedly, some of the people who end up at Bishopbridge are evicted for reasons not pertaining to finances: not keeping a home clean, excess of noise, breaking up with a significant other, losing a job, etc.  This rid me of another stereotype I once held, that all homeless people had no money in part because they didn’t know how to handle finances.

That said, if the problem is finances, the City Council gives the homeless a stipend each month in the area of two hundred and sixty pounds.  The rent at Bishopbridge is a bit more than that, so most people end up paying approximately twenty five pounds out of pocket each week to stay (and in the Residential side, twenty of this is given back for groceries).  However, some people don’t receive as much aid from the Council or have some leftover funds to work with, so residents may pay the rent in full or may only pay a few pounds per week.  Finances are handled on a case by case basis.  At times, though, the team that goes out into the streets of Norwich finds rough sleepers who are fleeing from another country or are illegally staying in England.  When this is the case, Bishopbridge really can’t do anything to help these people because they are unable to receive any benefits from the government and, therefore, can’t pay any rent.  At best, they can offer a cup of coffee or tea and keep checking on them to make sure they’re doing alright.

After the interview, I saw the room of one of the evicted men in the process of being cleaned.  To put it lightly, it was gross.  The floor was covered in all kinds of debris and there was sticky tack all over the walls.  Because of the smoke detectors, obviously residents can’t use candles..this resident got creative and left the candle on top of the heater, so the heater was completely filled with wax.  There were needles in the refrigerator, and the bathroom was a mess.  I helped carry bags of trash down, but I definitely would not want to be the one with the responsibility of cleaning the rooms after the fact.  We also moved some of his belongings into storage, because Bishopbrige saves a person’s items for three weeks after they leave until they can find new accommodations.

At this shift, I learned a lot about the course of moving into the shelter and how a person’s mental/physical health is assessed.  I also became aware of how bad the living conditions can get when a person isn’t used to caring for himself or herself.  I left feeling a bit dissatisfied with the way the finances work, although granted, I still don’t know enough about it to make much of a judgment.

Hours logged: 4

Total hours: 9

My first actual shift at Bishopbridge House took place on Wednesday, the third of February.   In order to complete my safety induction (the first task), I took a tour of the building with Leo, Bishopbridge’s main handyman.  He led me through and showed me fire exits, boilers, various switches, how to work the locks, and other technical tidbits.  I noticed a few sharps bins, and was told that although the hostel does not encourage drug use in the slightest, it’s silly to assume that residents of a place specializing in drug and alcohol addiction are completely clean.  Instead of naively assuming that it doesn’t happen, they have the facilities to make disposal of materials as safe as possible.  Leo also showed me the kitchen, where I met Val (one of the hostel’s chefs) who cooks for the residents of the Direct Access side of the hostel three times per week.  We discussed the difficulties of getting residents to eat healthily and gain a sense of nutrition, since they’re often used to eating anything they can find on the streets.  The hostel is very accommodating to the various tastes of its inhabitants, and Val seemed happy to oblige to nutritional requirements, allergies, or religious food practices.

Later, a senior staff member showed me the actual bedrooms residents live in, as well as their common areas.  I was rather shocked to find out that they didn’t look all that different from rooms in a regular hostel.  Of course, they were a bit more sparsely furnished and the motives leading people there are entirely different, but they looked as comfortable as the circumstances would allow. Residents are allowed the liberty to decorate their rooms as they desire, but safety checks are done twice a day to make sure living areas are clean and safe.  The common areas are filled with couches and board games, as well as a coffee table, tv, and Wii.  Sets of rooms are divided into “clusters”, with one kitchen per cluster shared by four people.  Kitchens are also checked for sanitation; at the moment, the clusters are in a competition for the cleanest kitchen where the winning cluster may have a take-out dinner of their choice.  (A side note: many of these kitchens were cleaner than mine at UEA. Sad.)

Throughout the tours, I was completely amazed by how much Leo and Mark knew, not only in practical terms for fixing things, but about the entire process of the shelter in general.  During this shift, I became aware of how multidisciplinary working at Bishopbridge must be: the staff must have good interpersonal skills (working with the actual people who rotate in and out), organizational skills (to keep records of who is there, what they need, why they’re there, and so on), medicinal skills (in terms of drug usage, what it does, how it’s used, how to treat an overdose), and many others.

In the afternoon, I sat in on a hall meeting where residents are given the opportunity to discuss how their living situation is going, any concerns they might have, or problems that arise with other members of Bishopbridge.  This was perhaps the most jarring aspect of my first shift.  To be honest, I had a definitively stereotyped image of a homeless person in my head: I imagined them to be dirty, unkempt, unintelligent, and to have some distinguishable air about them to make their homelessness obvious.  In actuality, many of the men I saw in this meeting were clean, well-dressed, and very “normal” looking. If I were to see them walking down the street, I would NEVER guess that they were homeless.  One particularly well-groomed man (who, again, could have been a professor of mine from the way he looked) was talking about another hostel he had stayed at and how, in his time there, he saw someone get his throat slit.  I was completely taken aback by how much these men had seen, and how I would have had no idea upon first glance.

Another man was upset about Bishopbridge’s policy regarding visiting the rooms of other residents (it’s forbidden for safety reasons).  This man keeps his dog with him, and the man said that the dog was more of a family member to him than any person in his life.  Since dogs aren’t allowed in the common rooms of the hostel, he felt obligated to stay in his room and refused to leave her alone.  As a result, he felt that he was being shut out from communicating with other residents because they couldn’t visit him in the only room where his dog was permitted.  He argued that he wouldn’t be able to assimilate back into the community at large if he wasn’t given the opportunity to communicate.  The two staff members leading the meeting were very intent in listening to him, and I was very impressed with how much control they had both over themselves and over the meeting.

This shift, overall, was a huge eye-opener for me.  I came into the internship having little or no idea how a homeless shelter was run and what homeless people are really like, and even in these few hours I feel like I’ve gained a lot of insight both in Norwich and as a worldwide problem.

Hours logged: 4

Total hours: 5