Dickinson College Humanities Program in Norwich

My research is about the experiences of international students when studying in England. I am interested not only in hearing these experiences but also visiting the universities and places where these students spend their time. That is why, a few weeks ago, I arranged a meeting with Carolyn Fitzgerald, the International Student Adviser for City College Norwich. I wanted to ask her basic questions that an international student might have and at the same time have a chance to visit the College.

There are many things that I learnt while reading the CCN website. Firstly, I realized that the word ‘college’ does not have the same meaning in the UK than in America. ‘College’ in the UK constitutes the last two years of schooling, that is, high-school in America. At the same time, institutions such as Oxford and Cambridge University have ‘colleges’, which are constituent schools within the University. At first I panicked, thinking that I had chosen a place that would not help me with my research on international students pursuing an exchange the Higher Education system. Then, I realized that CCN in fact has both ‘Skill Academies’ (Financial Services, Manufacturing, Hospitality, Retail and Creative and Cultural) and Higher Education and foundation courses. Furtheremore, it has a significant number of international students.

City College Norwich is located on Ipswich Road, not far from the city centre. I arrived earlier than the time I was meeting Carolyn because I wanted to wander around the place for a while. The first thing that I could see is how different CCN is from UEA. I was surprised because the campus is much bigger than what I thought. There are many classrooms and the halls were filled with students. I definitely liked visiting CCN because it has a much more different feel than UEA, the same way UEA is very different to Cambridge University, as you will read about on my next post.

The meeting with Carolyn helped me enourmously. I feel most grateful that she gave me some of her time, especially when I am not even a student at CCN. She was very bussy that day. International students stop by her office constantly to ask for her advice on how to cope with student life, visa issues or financial matters, like a student from Ethiopia (I will keep his anonimity), who had a meeting with her right before me, and with who I started talking. Like most of the approximately fifty international students of CCN, this student had family, specifically his father, living in Norwich. This student chose to study at CCN, being much more affordable than UEA. After obtaining a two-year carer worker diploma, he is now pursuing a foundation degree on health studies. The best part is that my informat invited me to events where I will be able to interview other students from Ethiopia, Cambodia, Palestine, China and the Phillipines. Some are currently seeking refuge in England and are sent to Norwich and others from India and Sri Lank are recruited through an agent.

Further information on the experiences of international students and some other information that Carolyn provided me will be on the paper. For the meantime, I wanted to share a glimpse of what other educational institutions in England are like.

Hours: 4

Yesterday I offered to come in and help out at the museum, not really knowing what I would be doing. Strangers’ Hall for the past month or so has been having a “face-lift” aka conservation work done to it, among other things, so they have been closed to the public. The day I decided to come in and help out was definitely a whirl-wind day for the museum and I was glad I could be there to help!

I came into a place full of boxes, conservation equipment, paint buckets, school children, antiques, and my boss running around. This I have come to learn is normal for many museums, maybe not an everyday ritual, but definitely normal. After about an hour of running up and down stairs, following my boss around, and looking at antiques for a possible press release that was happening in about an hour, she decided it would not be the best idea to have the press come in that day. The press wanted to come in and take photos of either the conservation or the new activities planned for “half term” for the school groups. If the press came today, the museum would not have been at its most appealing, so it beat having to set up a “faux” childrens’ activities center in a half hour.

Instead, my boss plopped a big box down in front of me and said, “Make a robot.” From 8 years in working in museums, I can tell you I have never heard that in any of them. Apparently, the theme for the “half term” school events is ‘Spring Cleaning’ where they will be showing kids Victorian cleaning tools and teaching them about a servant’s day. The craft they wanted the kids to make though are I guess cleaning robots or machines, making some sort of invention. My job was to create a “robot” as an example among two other ones the staff made. Someone had made a washer with legs and someone else made some sort of Hoover. Staring at this empty box, I didn’t know what to make. After a few moments of looking through craft supplies, I decided to make some sort of trash converter with a conveyor belt and a screen. The end result was a “trash converter” that turns rubbish into food. Not one of my best art creations by far, but for coming up with something on the spot, I was pretty proud of myself.

This little project goes to show that anything is possible in museums. I think why I really enjoy working in museums is because there is always something exciting and different happening from day to day. Maybe it is not what most people would call, “living by the seat of their pants”, but I find it rather exciting. Now I am a bit curious to see what my next adventure at the museum has in store for me.

Hours logged: 3
Total hours: 5

For those of you who don’t know, I am volunteering at Strangers’ Hall, basically doing whatever odd jobs they have for me. My research paper is somewhat connected to my volunteer work in that I will be observing how small, local museums are run throughout Norwich, especially since many of them are run through one organization, the Norfolk Museum and Archaeological Services. Anyways, back to my day…

On Wednesday I went to a volunteer meeting at the Hall, since it had been closed for a month due to repairs, etc. From volunteering at a few museums before this one, I don’t know why but I always forget that I will always be one of the youngest volunteers. This case was no exception. I was the only volunteer there under 60 (not that I am complaining in the least, I love the company of a person from age 1 to 99). While sipping on my “cuppa”, I listened to their gripes and groans about CRB or the Criminal Records Bureau. Basically the CRB is a background check that allows you (or not) to work with children in any kind of setting. They were complaining about the fact that despite getting a CRB clearance for one museum or organization, you have to get an individual one for each place you have contact with children, which is obviously a pain. Getting this clearance also limits volunteers until they get cleared, so places oftentimes have trouble organizing events because of a lack of volunteers due to the CRB clearance. Unfortunately for me, like a few of you are also experiencing, I will not be able to directly help out with children activities because of how long the CRB takes. It just seems ridiculous to me that it both takes quite a while for a person to get cleared and that you have to get cleared for each place you work at. I learned that the CRB is a fairly recent development and I hope that in future years they will improve it immensely.

Another complaint I was listening to was the problems of running smaller museums through one large institution, like the Norfolk Museums and Archaeological Services. When having an organization like this, they oftentimes don’t focus on the individual needs of every museum but rather use similar regulations for all of them. Although a bit of a minor problem, the volunteers and staff were complaining about the hours the museum has to be open. Strangers’ Hall, although they are open until 4, want to have the guests out of the place by 4, thus having a final tour time. The museum takes at least 20-30 minutes to walk through its entirety (and I’d say that is rushing) so ideally it would be nice for the staffers to have everyone out by 4 and not have any stragglers coming in at 3:55 wanting a tour. Unfortunately, in order to even post a “last call” time, it has to be change by the NMAS, who regulates all the times. Sure those closing times might make sense for other smaller museums, but for Strangers’ Hall, which is a pretty large museum, it doesn’t quite work. This is obviously one of the problems of having so many smaller museums run by one larger entity.

On another note, it makes me sad though that there aren’t as many younger volunteers. Obviously I know that many young kids aren’t going to be as passionate about history and museums as I, but unless we get more youth involved, it will add to (I think, among other things) more museums dying out. In every single museum I’ve worked at, there has been a majority of elders who volunteer and run the place. And they are all so passionate about it. Yes I understand that many are retired and looking for something to do on the side, but why can’t youth consider doing this too? I think with having many older people running and regulating museums, they often lose touch of what might interest younger and future generations today. I hope for the future museums can find a way of balancing these two things in order for them to survive.

Hours logged: 1
Total Hours: 2

My second shift at Bishopbridge on Friday, the fifth of February, was a bit more hands on than the first.  In this shift, I was meant to shadow a senior staff member named Mark.  I got a very accurate look into what working at the hostel is like, and how fantastic the staff has to be at multitasking.  Because two members were evicted from the shelter (one for violence towards other residents, and I never found out the reason for the other), two beds were vacant.  Since space at Bishopbridge is a bit limited and much sought after, two new people were already lined up and in the process of settling in.

The procedures and protocol surrounding new residents were very interesting to observe.  I sat in on an interview for one new person as Mark asked him a variety of questions about his background, including his past accommodations, reasons for leaving, past work, mental health history, drug/alcohol history, and many others.  This man presented himself in a very positive way.  Thus, curious, I asked if people are normally honest in these interviews or whether they present themselves well to obtain a bed and then gradually share their addictions or other issues.  I was told that generally, people are truthful although they have had people who lied and created major problems in the end.

Many of the questions involved the man’s financial history.  He said that yes, he was good at handling his finances and yes, he was able to budget his paychecks.  I was told that this is a somewhat normal response, so I wondered how people became homeless if they were indeed so good at handling money.  Supposedly, some of the people who end up at Bishopbridge are evicted for reasons not pertaining to finances: not keeping a home clean, excess of noise, breaking up with a significant other, losing a job, etc.  This rid me of another stereotype I once held, that all homeless people had no money in part because they didn’t know how to handle finances.

That said, if the problem is finances, the City Council gives the homeless a stipend each month in the area of two hundred and sixty pounds.  The rent at Bishopbridge is a bit more than that, so most people end up paying approximately twenty five pounds out of pocket each week to stay (and in the Residential side, twenty of this is given back for groceries).  However, some people don’t receive as much aid from the Council or have some leftover funds to work with, so residents may pay the rent in full or may only pay a few pounds per week.  Finances are handled on a case by case basis.  At times, though, the team that goes out into the streets of Norwich finds rough sleepers who are fleeing from another country or are illegally staying in England.  When this is the case, Bishopbridge really can’t do anything to help these people because they are unable to receive any benefits from the government and, therefore, can’t pay any rent.  At best, they can offer a cup of coffee or tea and keep checking on them to make sure they’re doing alright.

After the interview, I saw the room of one of the evicted men in the process of being cleaned.  To put it lightly, it was gross.  The floor was covered in all kinds of debris and there was sticky tack all over the walls.  Because of the smoke detectors, obviously residents can’t use candles..this resident got creative and left the candle on top of the heater, so the heater was completely filled with wax.  There were needles in the refrigerator, and the bathroom was a mess.  I helped carry bags of trash down, but I definitely would not want to be the one with the responsibility of cleaning the rooms after the fact.  We also moved some of his belongings into storage, because Bishopbrige saves a person’s items for three weeks after they leave until they can find new accommodations.

At this shift, I learned a lot about the course of moving into the shelter and how a person’s mental/physical health is assessed.  I also became aware of how bad the living conditions can get when a person isn’t used to caring for himself or herself.  I left feeling a bit dissatisfied with the way the finances work, although granted, I still don’t know enough about it to make much of a judgment.

Hours logged: 4

Total hours: 9

My first actual shift at Bishopbridge House took place on Wednesday, the third of February.   In order to complete my safety induction (the first task), I took a tour of the building with Leo, Bishopbridge’s main handyman.  He led me through and showed me fire exits, boilers, various switches, how to work the locks, and other technical tidbits.  I noticed a few sharps bins, and was told that although the hostel does not encourage drug use in the slightest, it’s silly to assume that residents of a place specializing in drug and alcohol addiction are completely clean.  Instead of naively assuming that it doesn’t happen, they have the facilities to make disposal of materials as safe as possible.  Leo also showed me the kitchen, where I met Val (one of the hostel’s chefs) who cooks for the residents of the Direct Access side of the hostel three times per week.  We discussed the difficulties of getting residents to eat healthily and gain a sense of nutrition, since they’re often used to eating anything they can find on the streets.  The hostel is very accommodating to the various tastes of its inhabitants, and Val seemed happy to oblige to nutritional requirements, allergies, or religious food practices.

Later, a senior staff member showed me the actual bedrooms residents live in, as well as their common areas.  I was rather shocked to find out that they didn’t look all that different from rooms in a regular hostel.  Of course, they were a bit more sparsely furnished and the motives leading people there are entirely different, but they looked as comfortable as the circumstances would allow. Residents are allowed the liberty to decorate their rooms as they desire, but safety checks are done twice a day to make sure living areas are clean and safe.  The common areas are filled with couches and board games, as well as a coffee table, tv, and Wii.  Sets of rooms are divided into “clusters”, with one kitchen per cluster shared by four people.  Kitchens are also checked for sanitation; at the moment, the clusters are in a competition for the cleanest kitchen where the winning cluster may have a take-out dinner of their choice.  (A side note: many of these kitchens were cleaner than mine at UEA. Sad.)

Throughout the tours, I was completely amazed by how much Leo and Mark knew, not only in practical terms for fixing things, but about the entire process of the shelter in general.  During this shift, I became aware of how multidisciplinary working at Bishopbridge must be: the staff must have good interpersonal skills (working with the actual people who rotate in and out), organizational skills (to keep records of who is there, what they need, why they’re there, and so on), medicinal skills (in terms of drug usage, what it does, how it’s used, how to treat an overdose), and many others.

In the afternoon, I sat in on a hall meeting where residents are given the opportunity to discuss how their living situation is going, any concerns they might have, or problems that arise with other members of Bishopbridge.  This was perhaps the most jarring aspect of my first shift.  To be honest, I had a definitively stereotyped image of a homeless person in my head: I imagined them to be dirty, unkempt, unintelligent, and to have some distinguishable air about them to make their homelessness obvious.  In actuality, many of the men I saw in this meeting were clean, well-dressed, and very “normal” looking. If I were to see them walking down the street, I would NEVER guess that they were homeless.  One particularly well-groomed man (who, again, could have been a professor of mine from the way he looked) was talking about another hostel he had stayed at and how, in his time there, he saw someone get his throat slit.  I was completely taken aback by how much these men had seen, and how I would have had no idea upon first glance.

Another man was upset about Bishopbridge’s policy regarding visiting the rooms of other residents (it’s forbidden for safety reasons).  This man keeps his dog with him, and the man said that the dog was more of a family member to him than any person in his life.  Since dogs aren’t allowed in the common rooms of the hostel, he felt obligated to stay in his room and refused to leave her alone.  As a result, he felt that he was being shut out from communicating with other residents because they couldn’t visit him in the only room where his dog was permitted.  He argued that he wouldn’t be able to assimilate back into the community at large if he wasn’t given the opportunity to communicate.  The two staff members leading the meeting were very intent in listening to him, and I was very impressed with how much control they had both over themselves and over the meeting.

This shift, overall, was a huge eye-opener for me.  I came into the internship having little or no idea how a homeless shelter was run and what homeless people are really like, and even in these few hours I feel like I’ve gained a lot of insight both in Norwich and as a worldwide problem.

Hours logged: 4

Total hours: 5

On Tuesday I was able to make my third visit to the Norwich Archive Centre.  I listened to two audio recordings which were both about an hour long.  The first was of an American veteran from Alabama.  He enlisted in August 1942 but due to being underweight was sent home for a week to gain weight.  The morning of his physical, he ate a “sack” full of bananas and drank lots of milk (which allowed him to gain the weight required).  Despite being over 6 ft. tall, the veteran was able to enroll in gunnery training after telling a Sergeant he joined to have a gun in his hands and after threatening to go AWOL (Absent Without Official Leave).  He flew 13 missions over Europe before being shot down near Giessen, Germany.  Luckily, he bailed out and when he hit the ground, he encountered a farmer and his wife; the farmer was able to disarm the veteran of his pistol.  Shortly afterward, villagers arrived to see what was happening.  It was decided that he was to be taken to the town’s jail.  However, because his legs were slightly injured, he required help to get to a wagon which would take him to town.  Two young Germans (a boy and a girl) helped him walk about halfway when they stopped to rest.  It must be mentioned that the veteran was also bleeding from the head and because of the temperature while descending, some of the blood froze in and around his eyes so seeing was difficult.  So as the veteran was being helped up again by the young German girl, he was able to see up her dress.  Humorously, the veteran notes that at this exact moment his eyesight fully came back to him.  Jokingly, he said perhaps it was that sight which gave him back his eyesight.  After spending some time in the jail in town, he was eventually transferred to a German army hospital.  While at the hospital, he was able to make friends with a German officer who offered to help him escape.  However, three captured US Army officers soon arrived and joined in the plan.  One of the captured officers was a Colonel who after carefully considering the escape plan, decided not to allow it.  Luckily, that decision saved the men’s lives as the place where the German officer would hide the men (his house) was bombed later in the war.  The men were eventually transferred to a prisoner of war camp, where they were liberated by British troops later in the war.  Interestingly, the British officer who liberated the camp stood atop a jeep and eloquently stated, “Gentlemen, you are officially liberated.”

The second audio recording was of an American veteran who, at first, was not stationed in England, but Africa.  Specifically, he was in Benghazi, Libya.  The veteran mentions some of the conditions of his desert environment.  He notes the water rations, dehydrated food and powdered lemonade (which was actually used to clean out mess tins because it was so strong).  There were no showers at the base but occasionally they could go to the beach and swim in the Mediterranean (which many only did once or twice because of the amount of salt and the desert conditions they had to go back to).  One interesting anecdote he mentions is of a “sport” developed by the men at the base.  This “sport” involved “hunters” who would wear only their boots and either a necktie or a hat (there were “no women within 99 miles”) and chase what they called “kangaroo rats” into trenches where they would bash them to death with a stick.  Later in the recording, the veteran mentions a bombing mission of Ploesti, Romania.  After bombing oil fields there, the veteran’s B-24 came under German attack and due to the extent of the damage they were forced to make an emergency landing in neutral Turkey.  After a forced landing at a Turkish military base and being surrounded by hundreds of Turkish soldiers, the crew was interned.  They were taken to a Turkish military academy where they were given a fair amount of freedom; they could go into town, watch movies, gamble, etc.  However, this did not stop many from escaping.  The veteran took part in a staged fight (thus distracting the guards) and this allowed for 17 men to escape.  Eventually the veteran himself was able to escape and he served the remainder of his duty in Britain.  Ending on a happy note, the veteran was married on 24 March 1945 in the Norwich Cathedral.

Volunteer Time: 2 hrs. 15 min.

Total Time: 5 hrs. 30 min.

On Thursday (January 28^th) I was able to spend an hour and fifteen minutes volunteering at the Norwich Archive Centre.  While there, I was able to listen to two audio recordings of two American WWII veterans.  The first audio recording was of a former 2^nd Lieutenant who served as a pilot in the 44^th Bomb Group.  The 2^nd Lt. joined the U.S. Army Air Forces in September 1942 and was put on active duty March 1943.  He flew 35 missions over Nazi occupied Europe.  The 2^nd Lt. mentioned a few humorous anecdotes, making sure to note that the pubs in Norwich were always crowded with drunken GIs.  Fond of associating with Brits, the 2^nd Lt. enjoyed London very much and made sure to mention the “wall-to-wall women” there.  However, the most interesting and funny anecdote involved a bombing mission of Dresden.  Due to enemy fire, the crew was forced to bail out over Alsace-Lorraine, France.  On board were a Colonel and a Captain, both of whom argued (while the bomber was going down) about who was to be the last out of the aircraft (the Colonel won out).  When the 2^nd Lt. hit the ground, he was met by two men of the Free French Forces.  After a few minutes of trying to communicate, one of the Frenchmen asked, “Schnapps?” to which the 2^nd Lt. responded “Hell yes.”  Sadly, the 2^nd Lt. was not able to drink up with the Frenchmen as he had to look after an injured comrade.

The second audio recording was an American veteran who was an engineer/gunner on a B-24.  Much of the recording is about describing his training and various missions, but there are a few funny stories.  The first is when this veteran decided to go to Norwich with two buddies for a night of drinking.  Of course, in order to get to Norwich they had to ride their bikes from base to there and back.  The night of drinking was undoubtedly fun but on the way back the veteran’s chain snapped.  In a moment of drunken genius, the men decided to tow the man and his broke bike back to base with their three belts.  After landing in a few ditches and acquiring some minor cuts, the men eventually made it back to base.  The second anecdote involves the veteran meeting the farther of a girl he was dating while in Britain.  The father was a retired British officer (who served 37 years) and quite the serious man.  After explaining the medals the veteran had acquired and ending with the Good Conduct Medal, the father burst out, “You blooming Yanks get a medal for chewing gum, taking out the girls and drinking beer!”  He then proceeded to retrieve his old uniform and pointed to his Good Conduct Medal, which he said took 25 years to earn.

Volunteer Time: 1 hr. 15 min.

Total Time: 3 hrs. 15 min.

Today I had the opportunity to visit BBC Norfolk at the Forum in Norwich city center and spoke with BBC Norfolk Radio’s editor David Clayton. Mr. Clayton walked me around the BBC and showed me the broadcast booths, and introduced me to a few of the people planning the topics for upcoming programs. He also brought me into the television studio where Look East is filmed for the regional television station. After my tour Mr. Clayton and I sat down and discussed the radio station itself.

David Clayton has been the editor at BBC Norfolk for the past eleven years. As editor he manages everything surrounding the station from program topics, to what goes on the website, to finding out where BBC Norfolk falls in terms of listeners compared to other stations (in fact he was quite nervous because the results for the past three months are being delivered by RAJAR tomorrow). RAJAR is hired by BBC and other commercial radio station to take a poll over the course of three months by a cross-section of people living in the area and they are asked to note what radio they are listening to and for how long they are listening and then RAJAR tallies it all up and submits the data to the radio stations. Mr. Clayton told me that as a station they look at three major figures, the first is the reach, which figures out how many people are listening to BBC Norfolk for at least ten consecutive minutes, the second figure is to see how long cumulatively a person listens to BBC Norfolk over the course of three months, and the final is the share, which is what percentage of all people listening to all the radio stations are listening to BBC Norfolk, and typically BBC Norfolk falls in the 20-30% range, which is relatively high for this area.

BBC Norfolk is not considered a regional radio station as I thought it was, but rather it is a local radio station. Mr. Clayton has encouraged me to speak with commercial radio in the community as a comparison to see the role that they play on the local community. He suggested that I try and speak with someone at Future Radio and also UEA’s Livewire radio station. BBC Norfolk plays an extremely important role in providing information for Norwich’s 40-50 and older demographic, but perhaps Future Radio provides more for a different demographic and I hope that I am able to find someone as helpful as David Clayton at these other organizations and to hear their point of view on the importance of local/community radio.

Additionally Mr. Clayton has offered to allow me to spend a day at the station sitting in on the broadcasts and just taking it all in so that I can fully see what BBC Norfolk offers, and I am definitely planning on taking him up on that offer. At the end of our conversation regarding BBC David Clayton told me it was my turn to get questions asked and so we discussed my experience with radio in the United States, my career goals, what I’m studying..all the normal questions. However this conversation was different; for once it wasn’t my flatmates asking me what I call the trunk of a car (although we did briefly discuss the ‘language barrier’), or one of my professors asking me about my courses back at Dickinson, it was a conversation between two people both of whom have an interest in radio discussing just that. We compared US radio to UK radio, we talked about common trends in rankings, we discussed our personal opinions about the pros and cons of talk radio compared to all music stations…we talked about something we both cared about, and we were both able to provide our own insights both from an age perspective and from a national perspective. It was a surprisingly refreshing conversation, something I didn’t realize I had been missing until now, and a conversation I hope to continue as this process continues.

My conversation today has my wheels spinning about the role of radio in society as well as other media outlets in comparison. I went into my meeting with a general idea as to where I was hoping this project was going to lead me, but I now feel that I need to take some time to reconsider the direction I plan on going with this topic. Hopefully observing BBC Norfolk for a day as well as future conversations will concentrate my idea more solidly.

Today, at the UEA Grad Bar Creative Writing Society’s Open Mic Night, I met Tim Clare and John Osborne. I just went right up to them, and introduced myself, and asked if I could ‘have a chat with them’ and it was awesome. Right about now, you are probably wondering who these two guys are and why I am even bothering to tell you I met them, let alone bragging about going up and talking to them. Clare and Osborne are both members of the up-and-coming if not already up, poetry group known as AISLE16. And, if you are doing a big research paper/project on Norwich poetry, with an experiencal bit based on the contemporary poetry scene in Norwich, and you just happened to have discovered Aisle16 via the inter webs just a few nights ago, seen that they had a show in Norwich coming up, and hoped to get a chance to interview them—all of which has happened to me—and then magically, you’re in the Grad Bar listening to your peers then one of them gets up and performs, well you would be just as excited as I am right now to say, “Yeah, I went up and talked to them.”

But a little bit more on Aisle16. The Norwich Arts Centre (NAC) calls them, “the UK’s most sought-after poetry collective.” And this Monday, 8^th February at the NAC they will be returning to their hometown of Norwich to perform a show about leaving home and then returning home (hopefully to receive some glory). Having now seen both Clare and Osborne, two of the five members of the group, perform live, I can say they are both comedic and touching, balancing satire with the most poignant sense of adolescent misplacement that we’ve all once felt. Before the show on Monday, I will be interviewing the members (YIKES!) as part of the experience elements of my poetry research project. So keep an eye out for Hometown Glory Part 2: The Interview.